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Home > Compliance to QRTA Guidelines of SEBI
Compliance to QRTA Guidelines of SEBI

SEBI circular “SEBI/HO/MIRSD/DoP/CIR/P/2018/ 119” dated 10th August 2018, brought in "Enhanced monitoring of Qualified Registrars to an Issue and Share Transfer Agents". Karvy Fintech Private Limited (KFPL) is a Qualified R&T agent as per the criteria given in the said circular. This circular mandates QRTAs to create online tolls for some of the investor service and satisfaction measures. Given under are features for the investors in compliance to the above mentioned circular.

Check your Transaction / Query Status :
Post your Queries :
Investor Service Standard TAT *
Mutual Funds Investors
Nature of Services Turn Around Time (business days)
Change/Updation of Bank Details T+5
Registration of Multiple Bank Mandate T+5
Change/Updation of PAN T+3
Consolidation of Folios T+5
Registration & Cancellation of SIP/STP/SWP T+15
Request for Account Statement T+3
Request for Capital Gain Statement T+3
Change of Dividend Option T+3
Change of Guardian T+3
Change of Mode of Holding T+3
Change/Updation of Bank Details T+5
Change of Signature T+5
Change of Tax Status T+3
Change/Correction of Name T+3
Transmission T+10
Registration of One Time Mandate T+10
Registration of Power of Attorney T+5
Registration/Updation/Modification of Nominee T+3
Registration of Dividend Transfer Plan T+5
Change of Address (Non-KYC investors) T+3
Updation of FATCA/CRS Information T+3
Updation of KYC Status T+5
Updation of Minor Attaining Major T+5
Updation of any other Static Details T+3
Updation of Ultimate Beneficiary Ownership T+5
Revalidation of Divided/Redemption cheques T+10
Any other service request not covered above T+5
Corporate Registry Investors
Operations and Service Turn Around Time
GENERAL QUERY REGARDING PAYMENT OF INTEREST /REFUND / INCORRECT ALLOTMENT 3
GENERAL QUERY FOR NON RECEIPT OF INTEREST PAYMENT3
GENERAL QUERY FOR NON RECEIPT OF BOND / DEBENTURE CERTIFICATE(s)3
REGISTRATION OF POWER OF ATTORNEY3
QUERY REGARDING FOR ECS FACILITY ( ELECTRONIC CLEARANCE)3
QUERY REGARDING UNDELIVERED DOCUMENTS3
REGISTRATION OF NOMINATION FORM7
UPDATION OF CHANGE OF ADDRESS7
UPDATION OF BANK DETAILS7
UPDATION OF PAN NUMBERS7
REQUEST LETTER FOR ISSUE OF DUPLICATE BOND10
CHANGE OF STATUS FROM MINOR TO MAJOR3
QUERY REGARDING REFUND ORDER AND ECS ADVISE3
NON RECEIPT OF REDEMPTION AMOUNT3
CORRESPONDENCE/QUERY RELATING TO NSDL OPERATIONS4
RECEIPT OF DAMAGED/MUTILATED SECURITIES FOR REPLACEMENT7
DUP/TRANSMISSION/DELITION OF DEBENTURE CERTIFICATES20
REVALIDATION OF REDEMPTION WARRANTS7
PAYMENT OF INTEREST ON DELAYED REFUND7
CORRECTION IN INTEREST / REDEMPTION WARRANT7
INTEREST STATEMENT REQUEST4
TDS CERTIFICATE REQUEST3
DEMATERIALISATION10
ISSUE OF DUPLICATE INTEREST WARRANT10
REMATERIALISATION/DP to DP TRANSFER15
TRANMISSION OF SECURITIES20
ISSUE OF DUPLICATE BOND CERTIFICATE20
Non CREDIT OF BOND/NCDS in DEMAT5
TRANSFER OF INTEREST/REEDEMPTION AMOUNT TO INCORRECT ACCOUNT (RECOVERY & CORRECT TRENSFER)15
UPDATING AND FILING (FORM 15G/H)5
REQUEST FOR INTEREST STATEMENT/ALLOTMENT ADVICE/ALLOTMENT LETTER4
KFPL Online Investor Survey Satisfaction Update

Online survey Net Promoter Score as on 7th March 2019 is +10.5

*TAT as defined by SEBI guidelines