Compliance to QRTA Guildlines of SEBI

SEBI circular “SEBI/HO/MIRSD/DoP/CIR/P/2018/119’ dates 10th August 2018, brought in “Enhanced monitoring of Qualified Registrars to an Issue and Share Transfer Agents”. Karvy Fintech Private Limited (KFPL) is a Qualified R&T agent as per the criteria given in the said circular.This circular mandates QRTAs to create online tolls for some of the investor service ans satisfaction measures. Given under are features for the investors in compliance to the above mentioned circular

Investor Service Standard TAT

MF INVESTORS

Nature of Services

Turn Around Time (business days)

CHANGE/UPDATION OF BANK DETAILS

T+6

REGISTRATION OF MULTIPLE BANK MANDATE

T+6

CHANGE/UPDATION OF PAN

T+3

CONSOLIDATION OF FOLIOS

T+16

REGISTRATION & CANCELLATION OF SIP/STP/SWP

T+16

REQUEST FOR ACCOUNT STATEMENT

T+3

REQUEST FOR CAPITAL GAIN STATEMENT

T+3

CHANGE OF DIVIDEND OPTION

T+3

CHANGE OF GUARDIAN

T+3

CHANGE OF MODE OF HOLDING

T+3

CHANGE/UPDATION OF BANK DETAILS

T+6

CHANGE OF SIGNATURE

T+6

CHANGE OF TAX STATUS

T+3

CHANGE OF TM STATUS TA CHANGE/CORRECTION OF NAME

T+3

TRANSMISSION

T+10

REGISTRATION OF ONE TIME MANDATE

T+10

REGISTRATION OF POWER OF ATTORNEY

T+6

REGISTRATIOWUPDATION/MODIFICATM OF NOMINEE

T+3

REGISTRATION OF DIVIDEND TRANSFER PLAN

T+6

CHANGE OF ADDRESS (NON-KYC INVESTORS)

T+3

UPDATION OF FATCA/CRS INFORMATION

T+3

UPDATION OF KYC STATUS

T+6

UPDATION OF MINOR ATTAINING MAJOR

T+6

UPDATION OF ANY OTHER STATIC DETAILS

T+3

UPDATION OF ULTIMATE BENEFICIARY OWNERSHIP

T+6

REVALIDATION OF DIVIDED/REDEMPTION CHEQUES

T+10

ANY OTHER SERVICE REQUEST NOT COVERED ABOVE

T+6

CORPORATE REGISTRY INVESTORS

Operations and Service

Turn Around Time

GENERAL QUERY REGARDING PAYMENT OF INTEREST /REFUND / INCORRECT ALLOTMENT

3

GENERAL QUERY FOR NON RECEIPT OF INTEREST PAYMENT

3

GENERAL QUERY FOR NON RECEIPT OF BOND / DEBENTURE CERTIFICATE(S)

3

REGISTRATION OF POWER OF ATTORNEY

3

QUERY REGARDING FOR ECS FACILITY ( ELECTRONIC CLEARANCE)

3

QUERY REGARDING UNDELIVERED DOCUMENTS

3

REGISTRATION OF NOMINATION FORM

7

UPDATION OF CHANGE OF ADDRESS

7

UPDATION OF BANK DETAILS

7

UPDATION OF PAN NUMBERS

7

REQUEST LETTER FOR ISSUE OF DUPLICATE BOND

10

CHANGE OF STATUS FROM MINOR TO MAJOR

3

QUERY REGARDING REFUND ORDER AND ECS ADVISE

3

NON RECEIPT OF REDEMPTION AMOUNT

3

CORRESPONDENCE/QUERY RELATING TO NSDL OPERATIONS

4

RECEIPT OF DAMAGED/MUTILATED SECURMES FOR REPLACEMENT

7

UNTRANSMISSION/DELMON OF DEBENTURE CERTIFICATES

20

REVALIDATION OF REDEMPTION WARRANTS

7

PAYMENT OF INTEREST ON DELAYED REFUND

7

CORRECTION IN INTEREST / REDEMPTION WARRANT

7

INTEREST STATEMENT REQUEST

4

TDS CERTIFICATE REQUEST

3

DEMATERIALISATION

10

ISSUE OF DUPLICATE INTEREST WARRANT

10

REMATERIALISATION/DP TO DP TRANSFER

16

TRANMISSION OF SECURITIES

20

ISSUE OF DUPLICATE BOND CERTIFICATE

20

NON CREDIT OF BOND/NCDS IN DEMAT

6

TRANSFER OF INTEREST/REEDEMPTION AMOUNT TO INCORRECT ACCOUNT (RECOVERY & CORRECT TRENSFER)

16

UPDATING AND FILING (FORM 16G/H)

6

REQUEST FOR INTEREST STATEMENT/ALLOTMENT ADVICE/ALLOTMENT LETTER

4

KFPL Online Investor Suvey Satisfaction Update

Online Survey Net Promoter Score as on 7th March 2019 is +10.5

*TAT as defined by SEBI guidelines